Organizations need to advance and mature their speak-up programs to comply with the EU Whistleblower Directive and meet the needs of the modern reporter that includes being able to speak in their preferred language. The requirements include reviewing the performance of any existing whistleblower helplines, and updating internal processes to align with the directive. The EU Whistleblower Directive sets out a minimum standard on how organizations should handle and respond to reports made by whistleblowers, with the first deadline to comply being December 17, 2021. See how it works: Helpline and Case Manager The enhanced experience aims to have at least 90 percent of calls handled in a reporter's preferred language without the assistance of an interpreter to make reporters feel more comfortable and provide more accurate helpline reports. With a continued US presence, the call center operations will expand into the EU, providing a more global experience. However, the Convercent team is very accommodating and will work with you to get the reports you need as long as they have enough notice.ATLANTA, Sept. 28, 2021 /PRNewswire/ - Convercent by OneTrust today announced enhanced global Call Center operations to improve the experience for employees reporting misconduct via their company helpline. Other arrangements or workarounds need to be made in order to receive/access those reports.
Convercent mysafe mac#
There are some reports that are not easily accessible from Mac computers.
Convercent mysafe software#
I have personally given feedback about the Case Management module that was taken into consideration by the Convercent team and then several months later, they modified the platform to reflect some of those requests, which was outstanding! Would absolutely recommend this software to others who are looking for an excellent case management/incident reporting system. I also like that you can customize issue types specific to your organization and that Convercent takes the time to really listen to its clients about needs, "wish list" items, and suggestions for improvement. Convercent staff are knowledgable, responsive, and provide excellent support to clients. The reports that you can self-generate are very helpful and look great when used in presentations, etc. The software is intuitive to use when filing a report and can be translated into several languages. I like that Convercent is accessible to our staff worldwide, whether via online or by calling a toll-free number. Both our safety and security unit and Human Resources Department use Convercent and highly recommend it to others. We started with the Case Management module and have recently started utilizing other modules offered because Convercent is such a good software. We used to use a Word document/emailing "system" of documenting incidents and it was difficult to manage version control and retain the organizational history of information when there was staff turnover. This software has helped us organize and retain accurate records of incidents at our organization. Fantastic experience with the Case Management module - highly recommended!
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